Customer Service | JJ Caprices

 

Returns

What is Your Return Policy?

We want you to be pleased as punch with your purchase!  If for any reason you aren’t delighted feel free to return your unused item in its original packaging within 14 days of receiving it.  We will issue a refund, exchange or credit for the item(s) returned. Refunds will be in the amount of the item’s purchase price.  Shipping charges will not be refunded.

If there is a shipping error or an item was damaged in shipping then please contact us within 5 days of receiving your order so we can make it right.

Please note that you are responsible for all return shipping charges.

All sale Items are final sale.

 

Payment

What forms of payment do you accept?

JJ Caprices accepts Paypal and all major credit cards.

Do you charge sales tax?

Yes. All orders placed in the state of Washington will be charged 9.5% sales tax.

Is my credit card information secure?

Yes, our credit card processing system complies will all PCI regulations.

I am ordering from another Country, will you be able to accept my Credit Card Payment?

Yes! BUT Please be advised that if payment is made through PayPal and for any reason your order is canceled and refunded “in full” that PayPal retains a fee for the exchange rate.

 

Shipping

What Are My Shipping Options (US)?

  • Free USPS first class inside the continental United States on orders of $50 or more. Please allow 5-7 Business Days for delivery.

  • Orders under $50 are charged a flat rate of $5 for USPS first class delivery. 

  • USPS Priority Shipping (2-5 Business Days) is available for all orders for a flat rate of $10.

  • Overnight Delivery is also available if you are really in a pinch!

Do you ship to APO/FPO addresses?

We do!  It's an honor and privilege to deliver to our military personnel.

When will my items be shipped?

As quickly as possible! Orders are normally processed and shipped the business day following receipt. 

Do you ship Internationally?

We do! Currently we ship to all European Countries, some in Asia plus Australia and New Zealand. 

We prefer to use USPS Priority Express International as our shipping method so that we can provide you a tracking number. 

If your country is not listed and you want us to ship you something, just send us an email at info@jjcaprices.com and we will send you a quote! 

Will I have to pay Duties & Taxes on my international order?

International orders may be subject to additional duties and taxes that are imposed by foreign governments. JJ Caprices has no control over this. When applicable, you will be required to pay these duties and taxes for your country at the time of delivery. If you refuse or abandon your package, no refund will be issued.

 

Privacy

What is your privacy policy?

It is simple. We will not share any personal information (unless required to do so by law).

 

Gift Wrapping

Do you gift wrap?

Not yet.  However, your treasure will come beautifully packaged which could work for your gifting needs.  If you do wish to have something wrapped special, please just email us and we will make it happen!

 

Note about Handmade Items:

We sell handmade and hand-painted items. The joy of such pieces is that each is a one-of-a-kind, like the artist that created it. It may happen that the piece we deliver to your door may not match the one you see in the picture exactly, but that’s what makes it special. JJ Caprices, by design, deals in small surprises, and we recognize that some are more fun than others. We want you to be happy with your purchase and are committed to changing any disappointment into a positive shopping experience. Enjoy your purchase and contact us with any concerns or questions about consistency.